Privacy Policy

Who we are

Mother India Fremantle operates this website (motherindiafremantle.com.au) and our online ordering and booking site (order.motherindiafremantle.com.au). We are located at 23 Forrest Street, Fremantle WA 6160. This policy explains what information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

When you order or book online, we collect the details needed to prepare and deliver your order or hold your table: your name, phone number, email address, delivery address, order items, any dietary notes you add, and your order history. Card payments are processed by our payment provider; we do not store your full card number.

When you contact us by phone or SMS, we may keep a record of the conversation so we can prepare a pre-order or respond to an enquiry.

When you browse this website, we and our service providers collect technical information automatically, such as pages viewed, the link you arrived from, device type, browser, approximate location, and cookie identifiers (see Cookies and advertising below).

How we use it

• To prepare, deliver and confirm orders and bookings, and to contact you about them.
• To send order and booking confirmations by SMS or email through our messaging provider.
• To understand how our website is used and to improve it.
• To measure whether our advertising brings people to the restaurant and to show relevant ads.
• To meet legal and accounting obligations.

We do not sell your personal information.

Cookies and advertising

Our websites use the following services, each of which sets cookies or similar identifiers in your browser:

• Google Analytics to measure visits and page use.
• Google Ads to measure whether an order, booking or call followed a Google advertisement, and to show our ads to people who have visited our site.
• Meta Pixel (Facebook and Instagram) for the same purposes with Meta advertising.

These providers may combine the information with other data they hold. You can control this in several ways: block or delete cookies in your browser settings; opt out of personalised Google advertising at adssettings.google.com; install the Google Analytics opt-out browser add-on; or adjust your Meta advertising preferences at facebook.com/adpreferences.

If you arrive from a link in an advertisement or from our Google Business Profile, the link may include a tag that tells us where you came from. We keep this for the duration of your visit so that your order is attributed to the right source.

Who we share it with

We share information only with the providers that help us run the business: our payment processor, our SMS and email messaging provider, our website hosting provider, and the analytics and advertising services listed above. Some of these providers store data outside Australia, including in the United States. We do not share your details with other businesses for their own marketing.

Keeping it safe and how long we keep it

Our websites are served over HTTPS. Order records are kept for as long as needed for accounting and tax purposes. Website analytics data is kept according to the retention settings of the services above.

Access, correction and complaints

You can ask us to show you the personal information we hold about you, correct it, or delete it where we are not required to keep it. Contact us by phone on (08) 9430 4217, by SMS on 0497 888 180, or in writing to 23 Forrest Street, Fremantle WA 6160. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.